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Frequently Asked Questions

I passed the certification exam. When will I receive the certification package?

The CHEPP® exam is offered four times a year. Students will receive their certification package after the exam session closes. Please allow 10-14 business days to receive your confirmation letter and certificate.

Why can’t I see my score or certificate information now that I have passed the test?

At the end of each exam window, results are uploaded to the student’s account page. Scores and certification information can be seen 5-10 business days after the exam window closes. If you need assistance, please contact us.

If I don’t pass the exam in the first two attempts, when can I attempt a third?

MGI utilizes a third-party testing company to administer the exam. Each student is limited to two (2) attempts in passing the exam. If a third attempt is required, the student must wait until the next exam session.